Monday, August 06, 2007

Marriott or Hilton?

I myself am a Marriott person. Given the choice I will ALWAYS choose Marriott over Hilton hotels.


My experiences have usually been bad at Hilton hotels. Their customer service absolutely stinks! Both on the reservation line and in the hotels. They act snobby and definitely do not subscribe to the "customer is always right" policy. They have openly blamed me for mistakes that were obviously their fault. They never apologize for their mistakes. They do not go out of their way to make me feel wanted or desired as a customer.

Marriott, on the other hand has EXCELLENT customer service. ALWAYS going out of their way to help me out, find out how they can serve me and make my stay better. When I have a problem they apologize and fix it right away.So, when I travel for pleasure or when I have a choice I choose Marriott hotel brands.

Unfortunately, with work, I often have to stay at Hilton Hotels (I won't be specific about where the worst Hilton I've ever stayed at, it was in this city where we once lived when my husband was in the Coast Guard, in Virginia, at the beach - and I have to stay there every year. Torture!)Last month in Atlanta I stayed in a GREAT Marriott - very near the GWCC.

This weekend I will have to stay at a Hilton very near the GWCC. I am praying for a good experience at this Hilton.
My favorite Marriott? St. Kitts Marriott Resort in the Caribbean.

My least favorite Hilton Hotel? Well, I'm not going to say where EXACTLY it is - but here is a picture, and it is in Virginia.

So, what's your preference and where is your favorite?

1 comment:

Cee Cee said...

I'm sorry you are having such a horrible Hilton experience. My favorite is the Hilton Homewood Suites. T